- Vodafone and Microsoft transform customer experience using Microsoft-generated AI
- Vodafone collaborates with Microsoft to expand new standalone IoT business
- Partnership expands M-Pesa and improves financial inclusion across Africa
- Vodafone grows your enterprise business with new Microsoft services for small and medium-sized enterprises (SMEs)
- Vodafone accelerates digital transformation and operational efficiency with virtual data center migration to Microsoft Azure
LONDON AND REDMOND, WA — January 15, 2024 — Vodafone and Microsoft Corp. on Tuesday announced a new far-reaching 10-year strategy that leverages their respective strengths to deliver digital platforms at scale to more than 300 million businesses, public sector organizations and consumers across Europe and Africa. announced a partnership.
Through this partnership, the two companies will work together to transform Vodafone's customer experience using Microsoft's generative AI. Vodafone's leading managed IoT connectivity platform for hyperscale. Developing new digital and financial services for businesses across Europe and Africa, especially SMEs. Completely overhaul your global data center cloud strategy.
Vodafone will invest $1.5 billion over the next 10 years in cloud and customer-focused AI services developed jointly with Microsoft. Additionally, Microsoft plans to use Vodafone's fixed and mobile connectivity services.
Microsoft will also invest in Vodafone's managed IoT connectivity platform, which is expected to become a separate and independent business by April 2024. The new company will attract new partners and customers, drive application growth and expand the platform to connect more devices, vehicles and machines. .
The digital services generated by the new partnership will use the latest generative AI technology to deliver highly personalized and differentiated customer experiences across multiple channels. These will be built on fair and ethical privacy and security policies based on Vodafone's established responsible AI framework.
Margherita della Valle, Chief Executive Officer of Vodafone Group, said: “Today, Vodafone has made a bold commitment to the digital future of Europe and Africa. It will improve the quality of the experience.”
“This new generation of AI will create significant new opportunities for every organization and every industry around the world,” said Satya Nadella, Microsoft Chairman and CEO. “Together with Vodafone, we will apply the latest cloud and AI technologies to improve the customer experience for hundreds of millions of people and businesses in Africa and Europe, build new products and services, and move the company to the cloud. We are pleased to be able to accelerate this.”
The two companies have identified five key areas of cooperation:
- Generative AI: To improve customer satisfaction, the companies are leveraging the power of Microsoft Azure OpenAI to deliver smooth, real-time, and proactive customer touchpoints across all Vodafone customer touchpoints, including digital assistant TOBi (available in 13 countries). Deliver a hyper-personalized experience. Vodafone employees can also leverage the AI capabilities of Microsoft Copilot to transform the way they work, increase productivity and improve digital efficiency.
- Scaling IoT: Microsoft will invest in Vodafone's new standalone global Internet of Things (IoT) managed connectivity platform, which connects 175 million devices and platforms around the world. Vodafone also plans to become part of the Azure ecosystem and make its IoT platform available to a vast developer and third-party community using open APIs.
- Digital acceleration in Africa: Microsoft will help M-Pesa, already Africa's largest financial technology platform, scale further by housing it on Azure and enabling it to launch new cloud-native applications. The companies are also launching purpose-driven programs that aim to enrich the lives of 100 million consumers and 1 million small and medium-sized businesses across the continent. The goal is to strengthen digital literacy, skills development, and youth support programs and provide digital services to underserved small business markets. This partnership aims to foster innovation in financial services and build a community of certified developers.
- Company growth: As part of its strategy to become Europe's leading business platform, Vodafone will expand its commitment to the distribution of Microsoft services, including Microsoft Azure, security solutions and modern business services such as Microsoft Teams Phone Mobile. This enables enterprise customers to quickly adopt Microsoft cloud-based services with low implementation and operational costs, supporting an estimated 24 million small and medium-sized businesses across Europe by providing a managed platform that grows with their business. You will be able to do it.
- Cloud transformation: Vodafone accelerates cloud transformation by modernizing its datacenters on Microsoft Azure. This improves responsiveness to customers while simplifying and reducing the cost of operating IT assets. As a result, Vodafone will be able to replace multiple physical data centers with virtual data centers across Europe, simplifying and reducing operating costs for IT assets, as well as reducing energy requirements and creating a sustainable business strategy. will be able to contribute to the achievement of
For more information, please visit www.vodafone.com, follow us on Twitter (@VodafoneGroup) or connect with us on LinkedIn (www.linkedin.com/company/vodafone).
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Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777; [email protected]
Vodafone Group Media Relations, [email protected]
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